T. Scott Gross – Positively Outrageous Service
Are Your Customers Saying “WOW”? If not, your business and profits are going elsewhere. T. Scott Gross provides the keys to delivering the WOW that keeps customers coming back for more. His secret formula for success is Positively Outrageous Service, or POS.
Howard Pryor - LEED Certification with Ceramic Tile
What is LEED Certification and how will ceramic tile installation allow for the accumulation of LEED points? Learn what needs to be specified to take advantage of the “Green Revolution”.
NTCA/CTEF - ANSI Standards – Large Format Tile Installations Large format tiles have inherent challenges for an installer. Learn from the National Tile Contractors Association and the Ceramic Tile Education Foundation about the special requirements needed to ensure a quality installation of large format tiles.
Also confirmed are more than 40 manufacturers who will showcase their latest products, including Laticrete, Schluter Systems, Fin-Pan, Aqua Mix,
The one-day event is free to all attendees. For information and to reserve space, contact Jenn Long at (717) 564-6860.