As the owner of an independent testing agency, I’m often called upon to test and investigate moisture-related flooring failures. Typically, I find that the failure could have been avoided if someone had paid closer attention to the conditions that can contribute to these types of failures. Sometimes I also find product installation issues, but I leave those evaluations to the manufacturer representatives unless otherwise requested to do so.
Either way, I often find myself stuck in the middle between the flooring contractor, GC, owner and architect, or any combination thereof. This can be a challenge because inevitably someone asks, “Whose fault was this?” I wish I had a standard answer, but there isn’t one. Every situation is different. My purpose is to simply provide the test results factually, diplomatically, and not throw anyone under the bus. Let the responsible parties determine who will be left with the financial burden of moisture mitigation and flooring replacement.