Rip up, tear out, or take up are the tag lines that are attached to removal of existing flooring. This is often an undervalued service, when it can be a solid profit center. There are different approaches between commercial and residential. For residential, it is almost viewed as just part of the installation, even though it could easily be a separate line item. For a retailer, sliding the removal cost out can offer a lower advertised price on installed products. Typically, those homeowners can be divided as avid do-it-yourselfers or they are looking for someone to provide a professional service. This reflects an opposite sided trend in the marketplace. It would take a salesperson a few minutes and a tip sheet for the DIY'er to explain what is required. Based on the home improvement stuff that gets dragged out of a big box store every weekend, forget the doubt because most homeowners can handle removal. The chance for that end user to participate saves them some on the budget, which a sharp salesperson will get to use on a cushion upgrade or a better grade of flooring. It's win/win, and the full revenue is still being made.
The second scenario is people that want a turnkey installation, but generally have a higher degree of expectation. They are willing to spend more money to gain a higher service level. This is an opportunity to not only boost the percentage for the retailer, but also to pass a higher compensation on for the installer. Now don't get me wrong; it's not time to gouge anyone, but here's a perfectly legitimate means to help the installation segment keep pace with the economy. There is a lot for the installation side to work with here. What a great time to support the CRI indoor air quality guidelines and use a HEPA vacuum for cleanup. A must is to haul that old waste away and make sure it is disposed of legally. A better move is to think about recycling the carpet and cushion. The general public is keen on going green and may even pitch in a few dollars more for the privilege. This can really raise the bar, so service the heck out of them and receive the worth. Bringing the salesperson back into this picture; this gives them a strong story to justify a reasonable up charge.