Photo 1
Nothing is more heartbreaking than to see a stellar installation, done by a true craftsman, treated with a total lack of respect. The following is just that.

It was a beautiful, newly constructed home with pre-finished hardwood plank installed in 90 percent of the first floor, and two large bathrooms with connected walk-in closets on the second floor. (Photo 1)

Photo 2
The problem reportedly started one year after installation in the kitchen prep area (high traffic), and was described as a "surface condition pertaining to premature wear." OK. Now keep in mind that the only problem is in the kitchen prep area, nowhere else. Here is what I saw 4 years after installation (Photos 2, 3, and 4).

Photo 3
Is this installation related? Is this manufacturer related? Or could it be site related? You Make the Call!

Photo 4
What you can't see is that shoes are worn in the home, there are no throw rugs anywhere, and the planters (with live plants) are sitting unprotected directly on the surface of the wood.

Photo 5
The old saying "Water and wood don't mix" is very evident here. It is so evident that Photos 5 and 6 tell the story from a close-up perspective. Photo 5 looks as if the wood has been eaten by termites or some type of wild animal. Photo 6 shows mold growing in the grain below the surface.

Photo 6
Standing water in this area is surely the only way this could happen.

Photo 7
When the customer was asked about the maintenance schedule, it consisted of a wet mopping on a weekly basis. The surface finish was literally lifted off the wood due to excessive water. Even with the finish gone, the floor still was being wet mopped and left to air dry.

Photo 8
Adding insult to injury, Photo 7 shows what appear to be half-moon shapes randomly seen around the island breakfast counter. The culprit here is seen in Photos 8 and 9. These are chair leg protectors that, when new, had good intentions for protecting the floor's finish. They are (were) felt pads encased with a metal cup!

What you see now (Photo 9) is the nail head and metal housing worn down to the point that they too are worn! A good rule of thumb is to put nothing in contact with your floor covering that is harder, or transmits the load, than the floor covering itself.

These felt buttons would have worked fine if they had been replaced on a regular basis. The felt is softer than the wood, and will sacrifice itself for the good of the floor’s finish.

This floor must now be replaced; it is beyond repair. Sanding it down and refinishing it will not work because of its multi-ply construction. Had it been solid hardwood, it may have been repairable. But only by the same type of professional who installed it in the first place, a true craftsman.