It was a beautiful, newly constructed home with pre-finished hardwood plank installed in 90 percent of the first floor, and two large bathrooms with connected walk-in closets on the second floor. (Photo 1)
These felt buttons would have worked fine if they had been replaced on a regular basis. The felt is softer than the wood, and will sacrifice itself for the good of the floor’s finish.
This floor must now be replaced; it is beyond repair. Sanding it down and refinishing it will not work because of its multi-ply construction. Had it been solid hardwood, it may have been repairable. But only by the same type of professional who installed it in the first place, a true craftsman.