Troubleshooting Installation Problems in an Era of New Technologies, sponsored by FCI magazine and moderated by FCI Editor Jeffrey Stouffer, presented a look at some of the most common problems that installers confront on the jobsite, and offered up some solutions to them.
"During the past few years, a number of new materials and products have reached the marketplace," Stouffer said, "bringing with them new expectations by both consumers and retailers."
In an effort to help clear some of the obstacles to successful installation, FCI columnists Joe Grady, Ken Knudtzon, and Ray Thompson Jr. provided the audience with a sampling of their vast expertise, addressing problems ranging from cupping in wood floors to alkalinity in VCT. The familiarity with which the panelists dealt with their subject matter emphasized their years of front-line installation experience, and they knew what can happen when problems keep occuring.
”Callbacks are negative dollars,” Grady said. “And if you have a lot of negative dollars in your business, then you really do have a problem.”
The 120-plus attendees also had the chance to ask specific questions of the panelists. For 45 minutes, the audience posed questions on everything from aluminum oxide finishes to jobsite preparation and cleanup. The enthusiastic response to the seminar showed that the desire for education and training in the floor covering installation community remains as strong as ever.