You Make the Call!
The areas with hard spots are along the edges of the wall where the carpet has been tucked into the strip, as shown in Photos 2 and 3. The hard areas are 2-3 inches wide and as long as the edge runs out for that drop.
Of course, that is not installation related. But what about the hard spots? Most of us would say this is installation related; they put it down, so they own it. But what is it that they own? Photos 6a and 6b show the hard spots, and their UV image looks like someone went crazy with the latex seam sealer.
How many times has this happened to you? A call to the office from an installer on the job site who says, “I don’t have enough carpet to do this job right. The salesperson/estimator must have been blind.” I would venture to say that it (the phone call) does not happen as much as it should.
If you are an estimator and have not spent time on the floor, then you need to spend a day or two with your installers. As an estimator, you can make a bad day look good by having everything on paper correctly for your installer. You can even help him make more money by giving him all the information he needs, and should have. He or she will thank you for doing your job as a true professional, which in turn allows them to do their job at the same level.