The Customer is Always Right, Right?
You Make the Call!
Now it took some extra coaxing on my part, but after showing the customer that there was some foreign substance on the rug and only in the traffic lanes, she finally told the truth. She had been spraying the carpet with Woolite out of a spray bottle and leaving it in the rug! Because of this, the soap attracted the soil and held onto it. A proper cleaning done by a professional took care of the condition.