Know When to Step Lightly – A ‘You Make the Call’ Exclusive
What do you believe is the cause of Mrs. Crackle’s problems? Who is liable?
You Make the Call!
In addressing the second complaint, photo 7 should help point out the obvious: no cove stick. But what is not seen is that only the bottom tread had no cove. The top three did have the stick, and yet two of them still cracked.
Most manufacturers will recommend a full-spread adhesive on both the riser and tread. Additionally, let the product acclimate to the environment it will need to perform in prior to applying the adhesive.
Photos 5 and 6 showcase the third complaint. Any ideas? Winder marks. That’s correct, winder marks equal manufacturer defect. But should the installer or the warehouse operator who made the cuts have recognized the problem? I believe that someone should have seen this before the floor was glued, and most manufacturers would agree with me.
This case has a little of everything: one site-related (the stepladder), one installer-related (who stole my cove stick and adhesive?) and one manufacturer-related problem (how did that get out the door?). As usual, there are those who may disagree with my conclusions, and that is all right. As long as I have kick-started even one installation professional’s problem-solving skills, then I’ve accomplished what I set out to do.