It's not going too far to say that good job practices can result in good reputations.

Over the years, I have continually hit hard on the fact that good job practices can result in a good reputation for an installation firm and/or the individual installer. This reputation means steady work and income. Make a list, check it twice

It is possible to identify 10 major rules that constitute good job practices. They lay out in a surprisingly simple checklist:

  • Plan the work ahead of time.
  • Select and assemble the proper materials for the job.
  • Read and follow precautions on labels and direction sheets.
  • Properly prepare the job site for the work to be done.
  • Use fresh adhesive.
  • Plan for and control the evaporation of vehicle in the adhesive.
  • Use the correct quantity of adhesive (use the specified trowel notch size).
  • Assure an intimate bond.
  • Clean up the job site and your tools.
  • Compare the actual results to those planned.

    Follow the rules

    One of the most important rules to follow is to plan each job carefully. Planning contributes to customer satisfaction, and your profit, in three important ways:
  • It allows you to generate a price for the job that is appropriate, i.e. the quote is based on reliable data, not guesswork.
  • It allows you to control the cost of the work as it is done.
  • It allows you to anticipate and avoid problems that otherwise might be detrimental to costs, quality, or customer satisfaction.

    Complaint origins

    The vast majority of product-related complaints are the result of two factors, both of which are almost always 100% preventable:
  • Job conditions were not analyzed properly.
  • Improper installation procedures.

    Those who can, do. Those who can’t…

    Because good job practices are so important, a critical part of any job is to teach your employees and/or helpers to:
  • Review actual jobs to be sure that good installation techniques were followed, and that the anticipated results were achieved. If not, determine what went wrong.
  • Recognize, and call attention to, unusual job conditions that may require special handling. Use them as training vehicles so that you and your installers will better equipped to handle similar situations in the future.
  • Attend installation seminars or open houses put on by your distributors and manufacturers to learn new installation techniques, and view and learn about new products that you have never worked with.

    Stay fresh

    Always use fresh adhesive. I do not believe that anyone benefits from using old, outdated adhesive because there are so many undesirable things that can occur, especially if an old partial pail is used.

    Keep an eye on the prize

    As we enter 2000, remember that excessive concern over making a profit often leads to the purchasing of inferior products. This can result in callbacks that can cost the installer in more ways than one. A reputation for doing quality work, and planning the work ahead of time, can assure the installer of a profit without having to cut corners.