The Long Island Floor Covering Association will hold an educational seminar on Tuesday, March 31, at the Plainview Holiday Inn on Long Island. Titled “Preventing and Handling Complaints,” the event will be geared to salespeople in both the retail and wholesale segments of the floor covering industry. A panel of experts will discuss consumer complaints from several points of view and field questions from the audience.
The topics will include
avoiding complaints by not overselling, being honest about what to expect
from floor covering products, preparing the customer for what will happen on
the day of installation, and making sure a proper maintenance program is
in place. The panel will also talk about how to turn complaints into
positive experiences by handling them correctly. A certified inspector will reveal what he
looks for, and the legal and warranty aspects of complaints will be
The event is free and light
refreshments will be served. For more
information, visit www.LIFloor.com or call 631-617-5059.
Long Island Floor Covering Association to hold free seminar
March 3, 2009