Now let's play "You Make the Call."Is this an installation problem? Is this a site-related condition due to the lack of proper maintenance? Or could this be a manufacturing defect? Although I've seen installers blamed for a lot of nonsensical reasons, this is not related to installation! If maintenance were an issue then what makes the adjacent carpet any different than the problem one? With six floors, an elevator and lots of carpet between the parking lot and soiled carpet, where did the dirt come from?
Surfactants (soapy oils) used in the yarn making process of Olefin fibers are usually washed out of the yarn prior to tufting. This particular yarn slipped through the cleaning stage (or was not thorough enough) and was tufted into a finished product before Q.C. personnel could detect a problem. If you have ever visited a carpet mill you know how fast the carpet runs. If you have not gone through a mill tour I highly recommend it! It will open your eyes to the many steps need to make a quality finished product. So what was the resolution to this problem? Replace the carpet? Believe it or not, a plain hot water extraction (without cleaning chemicals) was all that was needed to cure this problem. But who should pay for that? Quite simple: the answer is the carpet manufacture should!!! This was a manufacturing-related condition. Just for the fun of it, next time you install a Berber that has an unusually high oily or greasy feel to it, take a scrap piece and put a little water on it. Agitate it with a screwdriver and see if you can make your own shaving cream. If so, you might want to let the retailer know this, for a possible problem could be just around the corner! Thanks again for reading "You Make the Call."Have a great day!