The National Institute of Certified Floorcovering Inspectors (NICFI) has launched a national hotline that will answer both residential and commercial questions regarding flooring problems and failures.

As a free service, the hotline was established to help both homeowners and professionals find information on floor covering problems, referrals to certified unbiased third parties in their area that can “point them in the right direction for resolution,” says NICFI.

All NICFI members are experienced in the inspection and failure analysis of all types of floors (carpet, vinyl tile, cork, ceramic, hardwood, laminate, engineered wood, sheet vinyl and specialty floors), subfloors/substrates, cushions, adhesives and underlayments.

For more information, or to contract the NICFI’s hotline, call (516) 558-3277 for the East Coast, (312) 281-2628 for the central states, and (213) 992-2269 for the West Coast. The organization can also be reached by e-mail at, or by visiting its website