Tile gets bigger and bigger but strangely floors don’t seem to be getting any flatter. With super-size tile, a mortar bed or use of a leveling compound are the only reasonable options that will assure performance.


When using feathering or leveling compounds control joints must be carried through the tile work. In this installation, the installer chose to use a membrane system to accommodate joint relocation to the grout line. Photo courtesy of MAPEI.

Learning the difference between those two words can be a very expensive lesson. My education came relatively early in my tile and flooring career. Unfortunately the classroom was a five-story medical office building. During a job meeting it was mentioned that when the old terrazzo base was removed troughs remained and their fill was part of the flooring contract, which we had done. However, there were still some fairly sizable variations in the floor, the worst occurring in an X-ray imaging room which required a dead flat floor. I said I would submit a bid for floor leveling, which was accepted. Upon completion of the project the architect took out his level and checked the floor, while flat, it was not level. Some $76,000 later, all the floors were level. I will spare you the rest of the details but no, we did not get paid for it nor could we afford it. That was my education on the difference of the word flat and level. That year I paid my taxes with a credit card, which by the way is another very bad idea. We survived but it was a number of years later before we were back in the black; it was our first big job. As you can imagine, I have been very sensitive about the definition of flat or level every since. Every time the term “floor leveling” is mentioned, the hair stands up on the back of my neck and I pay keen attention to the intended meaning of the term.

Buckets will do the job but they must be big enough to ensure the proper amount of water is used, thoroughly mixed, and you must have enough labor to quickly place the material to prevent ridges. Plastic barrels are often used in this application as well, if you have a means to move them.

Tile industry recommendations for floors are on plane and flat within 1/4” per 10-ft. and no greater variation than 1/16” in 12”. Tile floors do not have a level requirement, only a flat requirement. These recommendations are based on the standards published by the trade organization for the concrete industry, the American Concrete Institute (ACI) and contained in a document known as ACI 302 available for a fee at www.concrete.org. This document functions for the concrete industry as Tile Council of North America (TCNA) functions for the tile industry. You will also find similar reference for tolerances in a document published by the American Plywood Association (APA or Engineered Wood Association) known as the Design Guide, available free at www.apawood.org. APA recently became the accredited standards developer for wood products by the American National Standards Institute (ANSI). Flatness requirements mentioned in the TCA handbook are not TCA recommendations; rather they are adapted from those who provided the substrates. For those of you who work under contracts and specifications, those are your bibles but what about the rest of us? Well in a bit of a gray area now. If the applicable standards are not specifically referenced, then there is no performance expectation. However there are other things to consider. In the real world, referenced or not, that basic level of performance still exists - people want flat floors free of lippage. There is also reference made to standards on nearly every bag, bucket, or box of setting materials and related items I have ever seen, with few exceptions.

So let’s just forget about all the “who is responsible for what and why” and just get down to the basics. Customers want flat floors free of any lippage. They want floors with very small grout joints perfectly aligned, straight as an arrow for long distances. The feeling is the tile is bigger so the work is less. There are a host of problems with that thought process. Anyone who has ever installed large tile knows the bigger the tile, the more work to get it installed properly. We can purchase high quality or “rectified” tile and eliminate size issues, but unless we have a perfectly flat floor there are going to be both alignment and height variation issues

If the job is of sufficient size, most manufactures have pumping equipment either available or will provide a source. On large jobs, it can be very challenging to maintain a continuous flat surface unless material can be applied at sufficient speed. Photo courtesy of MAPEI.

Often installers will try to compensate for variation by using a dot method to level the tile, thin tile is not a structural product. That method has been used successfully in wall applications under the right circumstance but very few floor applications are appropriate for dot application and none of them tile. It would be easy to digress and devote the rest of the article to this topic alone, or even a whole magazine full of accompanying pictures, but maybe another time. Nearly every week I hear the famous line, “I have always done it that way (spot bonding) and never had a problem.” But, if they are talking to me usually it’s because something went wrong somewhere; it is very rare I get a call about something that went right.

We also get numerous calls and emails on a regular basis from both installers and end-users where standard thinset is used excessively thick to flatten the floor and lost bond under traffic. Once you get over 3/8 to 1/2” with a standard thinset, most have a very low bond and compressive strength. Medium beds, which can typically go up to 3/4”, are helpful but it can be very time consuming to set each piece flat with the next when you are completely bedding the tile. Often you will also find a substantial elevation change when you work your way across the room to another doorway that brings a new problem, been there myself.

With the dominance of big tile on today’s floors, using self-leveling products in conjunction with large tile truly does make sense. The steps required to make concrete flat enough to receive a 12” x 12” tile without excessive lippage would be roughly 3/16” in 10 ft. If you were installing an 18-inch tile, an 1/8” or less would be appropriate. In the world of concrete, these are considered “Super Flat” floors and the price to finish a slab to that profile would be at least double that of a normal slab. It is questionable that many concrete finishers even have the ability to finish a slab at 1/8” in 10-ft. tolerance, according to the American Concrete Institute. If the cost was not objectionable and qualified labor was available for such exacting tolerances, by the time the installer got on the job it is doubtful the slab would still be the same flatness. Flatness measurements to meet the specified requirements are taken shortly after the pour and do not extend across control or expansion joints in the slab. If the target was a 1/4” in 10” after 30 days of curing, then the slab would either need to be poured at a flatness of 1/8” in 10 feet or have substantial steel reinforcing to compensate for the natural warpage that occurs during the curing process. Complete details for the recommendations can be found in ACI 302.2-6.

Another part of the concrete industry recommendation in that document mentions because the high cost of such tight tolerances are not reasonable in most instances, the installer is perhaps better suited to bring the slab into compliance for his floor material. This is a departure from past recommendations that has yet to filter down into practice from a specification point of view. From the real world point of view for installers, it has always been that way but be aware, there used to be a defense when problems occurred that is no longer there.

All this is to say self-leveling products are here to stay, and we can count on their increased use for tile installation as tile continues to get larger. There are numerous types of products available and your choice needs to be appropriate for not only the level of service expected but the skills of the user. Personal experience tells me that product placement techniques and performance vary widely among both products and manufacturers. This is not to say some are bad or good, but rather some favor one placement technique that may not work well with another. If you don’t like your first or current experience with a product, try again or try another manufacturer.

The use of self-leveling products is typically a commitment to covering the entire floor, requiring a substantial amount of product. If the floor is flat, use of a patching compound may be a better choice from an economic standpoint.

Anyone who has used these products knows they tend to be on the finicky side and are very unforgiving of error. We always talk about the proper water ratio for thinset and its importance. Many dismiss it because they can still get some bond but it can not be dismissed with self-leveling products, they won’t bond. Most self-leveling products are also sensitive to slab moisture. If a slab has an elevated moisture and pH level, there may be bonding issues. When used in wood structures, there are numerous cautions. A thin cement topping does need room to move with the downward deflection of wood substrates, it also requires reinforcing with all but a few products.

Perhaps the biggest misconception of self-leveling products is that they actually level themselves. Not quite. Although they have the consistency of thick soup, they do require assistance in both spreading out and tying into successive pours. A pump is really the way to go if they are used on a project of substantial size.

Perhaps most important is to always have adequate manpower when using these types of products. The working time is very limited and there are few jobs that can be done with one person. Our practice was to never pour unless we had a minimum of three, though sometimes you could get by with two. If that was not possible, using a trowelable product would be much more appropriate and avoid flattening the leveler.

As wonderful as these products can be, getting paid appropriately for their use has always been a problem. It is very difficult to calculate the exact amount volume of material required to provide coverage for any given area. Making assumptions can be very hazardous to your financial well being when using a product with the consistency of soup. We have even gone as far as taking elevation readings all over the room using a laser and still been off on our calculation enough to hurt a little so always err on the side of caution. Once the skills and technique are mastered, I think you will find this is a much faster approach to correcting floor problems than squaring each tile up to the other. It is also much easier to get compensated for as the customer can see there is some corrective work going on, which can’t easily be perceived when adding additional thinset to make up for inconstancies in the floor. While this approach may not work for everyone, we found it to be very profitable, and that is why we were there; otherwise I would be motorcycling.