Keys to Being a Professional Installer
March 13, 2008
As a manager of installation services for a large flooring contractor, here are four key things that define the professional installer and make my life easier: Can the installer do what he says he can do? Many times we are quick to jump into a relationship with an installer because of an urgent need or because he’s happened along at what seemed to be the perfect time. Too often, though, the installer is too good to be true and his credentials and experience have been overstated and he is unable to perform according to the best practices of the trade.
Does he meet our needs? Occasionally an installer happens along who is well qualified but does not fit with our objectives. For that matter, do you meet his requirements? For example, if you only do a handful of ceramic installations a week and you currently have two ceramic installers with whom you are happy, odds are that you won’t hire another ceramic installer no matter how good he might be. He really doesn’t fit your needs and hiring would most likely be a mistake in the long run.
Does he have what it takes to deliver the product in a professional manner? Does he have a helper, are they both presentable, is he personable, does he dress appropriately, and is his truck well-outfitted or in shambles? Remember, this is an individual who will spend a great deal of time with our customer and it’s important that he represent us professionally.
How does he conduct his own business? In an industry overflowing with sub-contractors, many choose to short cut the system by not filing taxes, paying helpers under the table, allowing insurance coverage to lapse, and not maintaining business licenses. Sooner or later it always seems to catch up with those individuals; unfortunately, it may also affect the legitimate flooring contractor adversely and damage his reputation. Will he (and his helpers) be able to pass a background and security check? Find out how your new candidate conducts his affairs and check his references to see how has he has performed for others and you will have fewer problems.