HAYWARD, Calif. (KGO) -- A Hayward woman had her carpet ripped out and replaced with laminate flooring. That's when her problems started and the problems didn't end until she got in touch with 7 On Your Side.Everyone agrees that the installation job was unacceptable. The issue was what or who is to blame.

Bela Rajpoot loves her new laminate floor, but it didn't start out that way. She points to some of the former problem spots.  From KGO-TV San Francisco.