While assisting a wood flooring claim for a customer recently, I couldn’t help but notice the similarities between a manufacturer’s warranty and the play-calls made by an umpire or referee, whether the calls are popular or not. Traditionally in the world of professional sports, rules have been clearly defined and umpires are in place to ensure that the rules of the game are followed. In this way, the fair interest of both teams is mediated.
Likewise, customers and wood flooring manufacturers have their own umpires in place. You know it as the product warranty. This umpire clearly delineates the “rules” of product application and care, as well as to ensure that both buyer and seller are duly protected. In simple terms, a warranty is a written promise or agreement made by the manufacturer or seller of a product that guarantees some aspect of the product.