FCI recently sat down at NeoCon with John McGrath, director of International Standards & Training Alliance (INSTALL), to discuss the group’s newly announced Warranty on Labor program. On the last day of the three-day show at the Merchandise Mart in Chicago, INSTALL launched the program with a press conference that featured Michel Vermette, Mohawk Industries’ senior vice president, commercial and international, along with McGrath and the INSTALL Labor-Management Committee.
The goal of the program is simple enough. “With this program, we guarantee the installations done by INSTALL Certified Contractors to the customer. We guarantee the job will be done right, and customers will have the peace of mind knowing these installations are guaranteed,” McGrath said.
Currently, carpet, resilient and hardwood installations are covered by the warranty. McGrath said there is also room for expansion. “As we expand our certification options to include ceramic tile and concrete polishing, for example, we will be able to expand the warranty coverage,” he noted. “If our people install it, the customer has the INSTALL guarantee.”
In a release INSTALL distributed after the press event, Vermette stated, “The best product in the world is only as good as its installation. Mohawk believes this warranty program will minimize disruptions for end users, increase performance of the project life cycle and create higher customer satisfaction. We have a deep appreciation for the importance of quality installations and project management to the success of great projects.”
The program will be overseen by the INSTALL Warranty Subcommittee, with Leonard Zmijewski of Mr. David’s Carpet named as chairman, and members Rick Wagner of Maxwell Floors and Mynor Perez of INSTALL’s New England branch. “These gentlemen and myself will address any claims on the INSTALL Warranty,” McGrath said.
A list of INSTALL Certified Contractors participating in the program can be found at www.installfloors.org/warranty. The program covers both the U.S. and Canada, in a range of commercial market segments including healthcare, education, commercial office, retail, hospitality and high-rise residential. “There are at least three contractors represented in each segment, because we want to satisfy the customer’s needs. We expect the roster to grow,” McGrath added.
Contractors participating in the program receive an INSTALL Warranty on Labor stamp and logo. “They can stamp every one of their bid proposals, and the logo is offered to contractors for their letterhead,” McGrath said. To get the word out, INSTALL is engaging in both a print and online advertising campaign, as well as through the recent press conference held at NeoCon, and the INSTALL e-newsletter.
McGrath said he is not worried about claims as a result of this new program. “We don’t foresee paying out a lot on claims. This is a safe bet for us,” he noted. “We have the best contractors in the business. This Warranty on Labor is a tangible statement. It shows we care about the standards in the industry and we will back up our efforts.”
For more information on INSTALL, visit www.installfloors.org.