Throughout my columns this year I’ve talked about the common mistakes made by hardwood flooring installers, retailers, distributors, manufacturers and inspectors. Anytime we have a failure it costs everybody involved money and cuts into our bottom line. However, when failure strikes, everyone gets defensive and starts the blame game of “who’s responsible?” Ask the following questions.
Installers. Did the installer follow the required guidelines, whether industry or manufacturer? Did he/she complete appropriate moisture testing and was it completed to ASTM standards? Did the installer inspect the product prior to installation?