Amy Johnston, of Flooring Services in Livonia, Mich., is the first certified installation manager to receive designation from the Flooring Contractors Association's (FCICA) Certified Installation Manager (CIM) program.

“So often installation managers are overlooked as a key part of a flooring contractor company; we tend to be the medium between the field operations and the office operations and what we actually do is an unknown to many," said Johnston. “In not so many words, we are the glue that holds everything together. Through FCICA and the CIM program, I have been able to continue to build on our current procedures with a set of specific standards passed on from experts in our industry.”

CIM is an online certification program specifically developed for and available to all who want to obtain the knowledge necessary to become a certified installation manager and learn the important skills required of that position, regardless of their affiliations.

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