The floor inspections industry is a young and growing profession. The current claims process was started by flooring manufacturers in an attempt to handle concerns in an unbiased, fair and accurate manner. What flooring manufacturers needed was a way to determine the cause, and whether the issue was related to the manufacturing, installation or maintenance process. Without accurate determination of cause it was impossible to correct any issues related to the manufacturing process, so the inspections industry was born.
Since its inception, there have been questions of accuracy and fairness. More often than not, installers and retailers have felt they were scapegoats because it appeared inspectors were looking for ancillary, unrelated issues in an attempt to deflect blame away from the manufacturer. In addition, there have been questions regarding inspector education, training, qualifications and report writing skills.