Surfaces is in the books and the new year is in full swing! If you attended The International Surface Event in Las Vegas, you were privy to a whole slew of new tools and technologies to help you do your job better. If you were unable to attend, be sure to check out last month’s New Tools, Tech and Equipment for 2023. This month, FCI is taking a look at how someone in your installer community is passing on his flooring legacy and a resilient refinishing case study that took the M&M’S World store in Shanghai, China from drab to fab. Also, does language choice matter? 

For this month’s “What’s My Legacy” column, Joshua Crossman, owner, PTL Hardwood Floors, talks about how he is passing on his flooring installation legacy. His story begins like many of you. He started out working in fast food with no real end goal in mind. He landed in flooring and has been there ever since. Crossman shares his plans for the future and how important it is to pass on the trades. 

The M&M’S World store covers two floors and a total of 1,600 square feet. At the epicenter of one of China’s highly-trafficked tourist cities, the flagship store’s LVT flooring was worn and dull after only two years. Check out how Bona stepped in to give the flooring a refresh, saving both money and time. 

Floor Academy Podcast host, Kyle Hedin, takes a different approach to providing business insights in this edition of his Floor Academy Brief. He looks at how language choice impacts your bottom line. Customer or client? Check out the FAB column to find the answer.