I have often made the statement that all too often, bigger is not only not better, but more often than not, it's the end of personal relationships with those very customers who help in the growth of the company.
A few short years ago, there was no one trying to resolve the obvious problem of the shortage of professional installers in our industry. There were some attempts over the years, but most failed due to apathy and a lack of sufficient funding.
Now, low and behold, everybody wants in on the act. As you are reading this, there are at least three major efforts underway some manner of training and certification for floor covering installers.
Have you ever seen this ad in your local paper? You should, because there are obviously not enough installers to go around. The shortage has existed for more than the 45 years that I have been in the industry.
I recently wrote an article titled “Who’s Responsible?” in which the responsibility for both job conditions and substrate moisture was addressed. I received a few replies, most of which were pleas for help.
What do you support? Why do you support it? Throughout our lives, we are called on to support various causes, beliefs, organizations, and opinions. Have you ever given any thought to how much time you spend supporting organizations that benefit you?
Recently, I received an e-mail from an installer asking me to list the tools that should be the responsibility of the installer, and a list of those that should be the responsibility of the flooring retailer or contractor. It seemed, at least in his case, that he was required to furnish tools to do all kinds of flooring, although there are some materials that he rarely installs.
Sometimes in life, we come across truly professional people. I have been fortunate to know quite a few, many in the floor covering industry, and some who were not. Of those that I have come in contact with, many stand out in my memory.