After four years in the US Air Force, Bill started in the floor covering industry as a carpet installer in 1987. Bill became an owner/installer of an installation service with 15 crews installing all hard surfaces. Bill has been involved in problem solving, dispute resolution and claims services for almost 30 years. Certified by ITS, IICRC and NWFA, Bill has been a full-time flooring inspector for over 11 years. He has served more than seven years on the board of the National Institute of Certified Floorcovering Inspectors (NICFI) including three years as president. Bill is well known for his work within NICFI and is a driving force its growth, size and reach. Bill is also currently chairman of the board of the Floor Inspectors Educational Guild and co-owner of the flooring education company FlooringInsights.com.