My wife and I had the opportunity to go on a cruise recently to the Caribbean with our friends, the Harrisons. We had a great time going to Ocho Rios, Jamaica, The Cayman Islands, and Cozumel, Mexico. The ship we were on, the Horizon, is the largest and the newest in the Carnival fleet.
On our cruise that left out of Miami, we spent a day or two on the water onboard the ship and a day at each port to see the sights or have fun doing an excursion. Time on a ship is different for everyone. Some like to relax and some like all the onboard activities. And some — like me — love to eat, and there was never a shortage of good food!
With all that, the one thing that stood out to me was that, no matter what we were doing, the Carnival staff totally understood customer service. Our stateroom steward, Iwan, took care of our room, and every day when we would pass him in the galley, he would always make a point to say “hi” and always remembered Suzy’s and my name.
Dinner was no different; we had a couple of service teams that made us feel like family. I Nyoman and Marius were two head waiters who took care of our dining pleasure, and their team of waiters was always there with a smile and to assist. No matter where you were on the ship, if you passed one of the ship’s staff, he or she would always say “hi” or ask if you needed anything.
So, you’re thinking, “Okay, Jon, you went on a cruise and had a good time. So what?” Well, the customer service from the ship’s staff got me thinking about the type of service we offer our customers as we run our business day-to-day. When you sell or install, do your customers feel like they are really experiencing genuine service? Are you sincere in the way you treat your clients?
Sure, we know that the ship’s staff were working for tips, but they made us feel good about people and they projected sincerity whenever they spoke to us. Going on the cruise reminded me that I need to make my clients feel the same way I felt about the customer service while on board the Carnival Horizon.
If you ever have an opportunity to go on a cruise, I hope that you enjoy and feel the same spirit of customer service that we had the pleasure of having and you’ll also have the desire to go “overboard” with customer service! And one other note: don’t forget to take pills or patches if you get sea sick!