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Jon Namba is an independent industry consultant, trainer and speaker. He recently completed a term as the president of the NWFA Certified Professionals. His background includes roles as an installer, former WFCA director of technical services and former CFI executive director.
Jon Namba, editorial director for FCI Magazine, talks about a project he was working on with his team recently where they had to change their plans because of what they found under their customer's carpet. Namba explains how to handle surprises and talking to the customer.
Jon Namba is an independent industry consultant, trainer and speaker. He recently completed a term as the president of the NWFA Certified Professionals. His background includes roles as an installer, former WFCA director of technical services and former CFI executive director.
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