This new department, which unites the technical services, customer service, quality assurance and Laticrete University departments, will be led by Art Mintie, who has been promoted to vice president of customer experience.
The two-part panel discussions for all floorcovering professionals will explore challenges, solutions, and insights to improve team dynamics.
August 21, 2020
World Floor Covering Association and International Certified Flooring Installers Association are excited to co-host a two-part webinar series that will help floor covering retailers and installers strengthen their team dynamics to create an unforgettable customer experience from sales through installation.
Rod Von Busch learned the value of teamwork and quality service at a young age working alongside his siblings in the restaurant his mother owned and operated. After entering the flooring industry as an installer in 1979, he soon realized that these tools also apply to the longevity and success of a business in the flooring industry.