Product Details

Two DVDs specifically designed for the phone reps and call takers in your company. These DVDs are loaded with powerful ideas about the tone of voice, vocal melody, smiling on the phone, pace of speech, and articulation over the phone. Your phone reps and call takers will learn to stay calm and focused, even during peak incoming call cycles.

You get:

• More satisfied customers and more referrals
• Improved efficiency among your phone reps and call takers
• Value-added upselling techniques guaranteed to boost sales